Have a question about PA Exam Prep? Please get in touch with the appropriate McGraw-Hill help resource listed below.
For institutional accounts:
  • I need help with access issues/login issues/password issues.
    Please email User Services (userservices@mheducation.com).
  • I would like a guide or training on how to use PA Exam Prep.
    Please visit our Access User Center for PA Exam Prep resources including the administrator guide and video walk-throughs for students and instructors: https://www.accessusercenter.com/channels/1615-paeasy. You can also schedule an individual or group training session with our User Services Team.
  • I would like to speak to a sales representative about an existing institutional subscription.
    Please email our digital sales team (digitalsales@mhedu.com).
  • I am interested in a trial subscription for my institution.
    Please fill out the form on our institutional trial page.
For individual subscribers:
  • I need help with an individual subscription I have purchased.
    Please email Online Customer Service (OnlineCustomer_Service@mheducation.com) between 8:00 a.m. and 5:00 pm. EST. You may also call 1-888-307-5984 (toll free within the United States).
  • I would like to learn more about how to use PA Exam Prep.
    Please visit our Access User Center for PA Exam Prep user resources and view the video-walk through for students: https://www.accessusercenter.com/channels/1615-paeasy.
Browser and Operating System Requirements
PA Exam Prep currently supports the following browsers:
Browser Platform
Firefox Mac and PC*
Safari Smartphones, Mac and PC
Chrome Smartphones, Mac and PC*
Internet Explorer PC Only
PA Exam Prep supports the current and previous major releases of Firefox, Chrome, and Safari on a rolling basis. PA Exam Prep will support the current and previous major releases of Internet Explorer.
*Firefox and Chrome are set to automatically update in most instances
Display Support
How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 for the best results.

Student Resources


Below you will find a video tutorial that gives you step-by-step instructions on the various aspects of PA Exam Prep.

 


Getting Started: Student Account

  • Student dashboard
  • Study plan
  • Password reset
 


Quizzes, Assignments, Mock Exam

  • Create your own quiz
  • Take an assignment
  • Take the RadReview mock exam
 


Students: Looking at the Data

  • Performance Report
  • Skill Report
  • Mastery Report

Frequently Asked Questions


  • Account Issues/Login Issues/Dashboard

    • Q: There seems to be something wrong with my account. (I cannot log in/I cannot reset my password/I cannot access practice questions or the mock test/I am experiencing a technical issue).
      A: If you are an individual subscriber, please email onlinecustomer_service@mheducation.com. If you are a student accessing PA Exam Prep through your institution, please email User Services at userservices@mheducation.com. If you are having trouble accessing questions, please send us a screenshot of your main dashboard, as this will help us to determine the source of the issue more quickly.

    • Q: I am a student with a free sneak peek, but my institution has a subscription. What should I do?
      A: Please email User Services at userservices@meducation.com and we will assist you.

  • Content

    • Q: What if I think a question is incorrect?
    • A: We are committed to providing PA Exam Prep users with the highest quality content and welcome your feedback. At the bottom right corner of every question is a rectangular button with the letter “T” and a yield sign (triangle with an exclamation point). If you click on this button a comment box will pop up where you can describe the content issue and send it to PA Exam Prep.

  • Quizzes/Assignments

    • Q: I answered a question and saw the percentage of students who got it correct. Is this the percentage of students at my institution, or at all the institutions who subscribe to this product?
      A: The percentage of students is based on students at all institutions who subscribe to the product.

  • Mock Exam and Learning Modulesand Learning Modules

    • Q: I was taking the Mock test on PA Exam Prep and the site froze before I could complete all the questions. I can’t seem to resume my exam because the platform thinks I have already used my one attempt. How do I solve this problem?
      A: Users should be able to continue the exam by logging back in and navigating back to the test. If you did not complete the exam and still cannot access it to finish it, please email User Services at userservices@mheducation.com.

  • Reports/Data

    • Q: What do each of the student reports show?
      A:
      • Quiz Performance Report: This report shows you your performance by quiz and your total quiz performance. It shows you your quiz score as well as the questions you got correct, incorrect, or skipped. You can use the filter to review a particular quiz.
      • Mastery Report: This report shows you your performance by content category and subcategory. “Mastery” gives you a quick visual for how you are doing in various topic areas of the exam, while “Performance” gives you your actual percentage score. You can use this report to determine your strengths and weaknesses for the various categories of the exam.
      • Skill Report: This report organizes the questions you’ve practiced by content category. Explore each category to review the questions you’ve practiced in that category.

  • Mobile App

    • Is there a mobile app? How do I find it?
      A: Yes! PA Exam Prep has a mobile app that is free for subscribers to download. Access your PA Exam Prep account through the app and practice questions on-the-go. Go to the App or Google Play stores and search "MHE PA Exam Prep". Once you've downloaded the app, use your existing PA Exam Prep credentials to log in.

Video Tutorials


Below you will find a series of 5-10 minute videos that give you step-by-step instructions on a particular aspect of PA Exam Prep.

For additional information you can also download the PA Exam Prep Instructor User Guide here and the Admin User guide here.

 


Getting Started: Admin Account

  • Admin functionalities
  • Create instructor accounts
  • Usage reports
 


Getting Started: Instructor Account

  • Instructor dashboard
  • Create student accounts and class sections
  • Manage student accounts
 


Instructor: Assignments

  • Create assignments
  • Distribute assignments
  • Review assignment results
 


Instructor: Looking at the Data

  • Performance Report
  • Engagement Report
  • Mastery Report

Frequently Asked Questions



  • Managing User Accounts and Class Sections

    • Q: How do I add instructors or students?
      A: The institutional admin must use the admin login to create the instructor accounts. From there, the institutional admin can also create class sections and student accounts OR the instructor can create class sections and student accounts from within their instructor account.
      Please watch the short admin and instructor “Getting Started” videos above for a step-by-step demonstration of creating instructor accounts, class sections, and student accounts.

    • Q: I am an instructor. How do I add students or move students to a different class section?
      A: An instructor can easily add students to a class section from their instructor account. You can watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section you need to add students to.
      3. Once selected, click the + sign to add a student. Enter the required information to create the student account. Alternatively, click “+ Add Multiple Students” and follow the steps to add one or more students. Once you have done this, students will be emailed a link to complete the registration process and be added to the class section.

      Only the admin can move students to a different class section. To do this watch the short “Getting Started: Admin Account” video above for a step-by-step demonstration or use the following steps:

      1. Log in to the admin account. From the main navigation, select “Manage Users”.
      2. Select “Browse”, then select the course from the “Select Course” drop down, and the class from the “Select Class Section” drop down.
      3. Hover your mouse over the student record. You should see the option “Move to a different class section”.
      4. Click on “Move to a different class section”. You should see a list of all the available class sections.
      5. Select the class section you want to move the student to and click the “Move” button.

    • Q: How do I deactivate student accounts or class sections?
      A: Instructors can deactivate student accounts or class sections from within their instructor account. Please watch the short “Getting Started: Instructor Account” video above for a step-by- step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section.
      3. Click “Action” and then “Disable Class Section” to disable the class section. To deactivate a particular student, select the student, then click “Action” and “Deactivate Selected Students”.

    • Q: Is there a way to delete students who have graduated?
      A: You can deactivate the student’s account. Once the account is deactivated, the student will no longer be able to log in. Please watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Select the class section.
      3. Select the student, then click “Action” and “Deactivate Selected Students”.

    • Q: I am an instructor and I want to reset my instructor dashboard? How do I do this?
      A: Instructors cannot reset accounts. Only individual students can reset their accounts.

      To start a new class without a previous class’s data showing in your instructor dashboard, you will need to create a new class section for yourself and the new students. You can do this from within your instructor account. Please watch the short “Getting Started: Instructor Account” video above for a step-by-step demonstration or use the following steps:
      1. From the main menu on the left, go to “Manage Class”.
      2. Click “+ Class section” to create a new class section.
      3. Enter the class section name. The course should already be selected as “RadReviewPA Exam PrepUSMLE Course”.
      4. Click “Save”.
      5. Once your class section is created, you can add students by clicking “+ Add multiple students” and following the steps.

    • Q: I am an instructor with multiple class sections. How do I switch between them?
      A: You can easily toggle between class sections by going to “Class” at the top right and selecting from your list of classes. Once you select a particular class, that class’s data will show up on your main dashboard and in the assignments and reports.

    • Q: Can my email address be affiliated with both the instructor and admin account, or do I need to use a different email address for one?
      A: Your email address can be affiliated with both the instructor and admin account. However, you will need a different username for your admin and instructor accounts. Typically the admin username is “school name_admin”, and your instructor username will be your email address.

    • Q: I do not know who the institutional admin is/who manages the admin account for our school. How do I find out?
      A: Email User Services at userservices@mheducation.com

  • General/Content Questions

    • Q: What is the total number of questions in RadReviewPA Exam PrepUSMLE?
      A: The student bank currently contains approximately 1,900 questions (including a 300-question mock test). The instructor bank currently contains approximately 550 questions (including a 300-question mock test).

    • Q: What if content is incorrect?
      A: We are committed to providing PA Exam Prep users with the highest quality content and welcome your feedback. If you notice that content is incorrect, please let us know! As you look through the questions in the instructor bank to build your assignments, at the bottom right corner of every question is a rectangular button with the letter “T” and a yield sign (triangle with an exclamation point). If you click on this button a comment box will pop up where you can describe the content issue and send it to PA Exam Prep. (Note: students can also report content issues: the button will appear at the bottom right corner of the questions when they take quizzes or assignments). The PA Exam Prep team will review and address your comments.

    • Q: Are the questions in the Instructor Question Bank the same questions students access when creating their own quizzes?
      A: No. The instructor question bank is separate from the student question bank and contains different questions. The instructor and student mock exams are also separate exams that each contain different questions.

  • Assignments

    • Q: How many points is each question worth?
      A: Each question is worth one point. In an assignment with 100 questions, if a student answers 72 correctly out of 100, they should score 72% on the test.

    • Q: What time zone are the assignments in?
      A: The system defaults to the user’s time zone. For example, if you are in the Pacific time zone, the times will be displayed in Pacific time.

    • Q: I am an instructor. Can I enable multiple attempts at an assignment?
      A: There is not currently a way to place multiple attempts on individual assignments. However, once all students have completed the assignment, you can assign it again by going to Create "Assignment" → "My Library". Find the assignment and assign it again.

    • Q: Can I put a time limit on an assignment?
      A: Other than the instructor mock test, instructor assignments are not timed.

    • Q: When I am building an assignment, is there a way to filter the questions by PANCE content category (i.e. can I create an assignment with a specific number of patient care questions, a specific number of procedures questions, etc.)?
      A: If you want to create a custom assignment with a certain number of questions from different categories, follow the steps below:
      1. From the main menu, go to “Assignments” ➔ “New Assignment”
      2. Choose “Auto-Select from the Instructor Question Bank”.
      3. Select your first category (under “Specify Learning Objectives”), as well as any other criteria, and enter the number of questions you want the search to find.
      4. Click “Show Questions.” Questions will be automatically selected and added to your assignment. Scroll down to see all questions selected. Repeat the process to add additional questions from another category to your assignment.

    • Q: Can I see how long a student spent on practice questions for a particular week?
      A: Yes. You can watch the short video “Instructor: Looking at the Data”above and go to the section on the “Engagement Report”specifically, or use the following steps:
      1. Go to “Reports” ➔ “Engagement Report”.
      2. At the top right of the report, click on the pink “Student Engagement Report” button and click “Student Practice Quiz Report”.
      3. This will open up the sub-report “Student Practice Quiz Report”. This report shows student performance on their practice quizzes, including number of correct questions, total number of questions, and time spent taking these questions during the specified date range. Practice quizzes refers to the quizzes students take on their own from the student question bank. This report does not include any data from assignments you have given students.

  • Mock Exam

    • Q: What is the set-up of the Instructor Mock Exam? Does the exam match the PANCE exam blueprint in terms of number of questions per category?
      A: The Instructor Mock Exam contains 300 questions and matches the latest exam blueprint in terms of number of questions per medical content and task area category (i.e. same category weighting for medical content categories like cardiovascular and task area categories like formulating most likely diagnosis). The questions were written and reviewed by physician assistant educators and experts in the field to ensure questions are accurate, relevant, and closely mirror the exam in terms of style and difficulty level. Answer-explanations for each question are included and will be accessible to students once they have finished the exam. You cannot move questions in or out of the mock exam. You may re-assign the mock exam once all students who were assigned it the first time have completed it.

    • Q: Will you be adding more mock exams?
      A: In addition to the mock exam available for instructors to assign, there is a second mock exam on the student side of the platform, available for students/individual subscribers to access themselves. An instructor may tell their students to complete it, but this exam isn’t available for instructor assigning. We have heard that instructors are interested in more mock tests so it is on our radar. Stay tuned!

    • Q: How do I assign the mock exam?
      A: Please watch the short video “Instructor: Assignments” above or use the following steps:
      1. Go to “Assignments” ➔ “+ New Assignments”.
      2. Select the option “Select a test from the Mock Test Library”.
      3. You will see 1 assessment available. To preview the questions in the mock exam, click on the test name “RadReviewPA Exam PrepUSMLE Instructor Mock Test 1”.
      4. To assign the mock exam, click “Assign” and set up the assignment.
      5. You may re-assign the mock exam once all students who were assigned it the first time have completed it.

    • Q: How do I view the mock exam results?
      A: From the main menu, go to “Assignments”. Find “RadReviewPA Exam PrepUSMLE Instructor Mock Test 1” and then click “See results”.

  • Reports/Data

    • Q: What do each of the instructor reports show?
      A: You can watch the short video “Instructor: Looking at the Data” above, or find the following explanations below:
      • Performance Report: This report shows student performance. You can view your class’s overall performance, as well as performance by month. You can also view individual student performance and see how each student is doing in various topic areas of the exam.
      • Engagement Report: The engagement report tracks student activities, including assignment completion, number of practice quizzes taken, and time spent. You can see an even more detailed breakdown of the practice quizzes students take by clicking on the sub-report “Student Practice Quiz Report” at the top right. The “Student Practice Quiz Report” allows you to specify a date range to see how many practice questions and how much time a student spent on practice questions for that date range.
      • Mastery Report: The mastery report shows student performance by content category. You can view the report for your overall class or by an individual student. “Mastery” gives you a quick visual for how the student is doing in various topic areas of the exam, while “Performance” gives you their actual percentage score. You can use this report to determine your students’ strengths and weaknesses for the various categories of the exam.

    • Q: What do each of the content reports found in the admin account show?
      A:
      • Lessons Completed: Shows how many recommended readings were accessed by users within the selected date range.
      • Questions Answered: Shows how many quiz or assignment questions were answered by users within the selected date range.
      • Assessment Submitted: Shows how many assessments (quiz + assignment) were submitted/completed by users within the selected date range.
      • Top Five TLOs: Shows the top five learning objectives (content categories) used by users based on the number of questions answered by users from that particular learning objective.